Return & Refund Policy

Last Updated: 10 October 2026

At Ecolyt, we want you to have a smooth shopping experience. Please review the following policy before placing an order.

1. Return Eligibility

For hygiene, safety and product-quality reasons, returns of opened or used home-care products may be restricted, except where required by applicable law or where a product is defective, damaged, incorrect or otherwise eligible under this policy.

Products must meet the applicable return conditions before a return or replacement can be approved.

2. Damaged, Defective or Incorrect Orders

If you receive a damaged, defective or incorrect product, please contact us within 2 days of delivery.

To help us review your request, please share:

• Your order number.

• Clear photographs or a video showing the issue.

• A brief description of the problem.

Our team will review the request and communicate the available resolution, which may include a replacement or refund, depending on the circumstances and applicable law.

3. Return Requests

Please contact our customer support team before sending any product back. Unauthorised returns may not be processed.

If a return is approved, we will share the return instructions and applicable conditions.

4. Refunds

Where a refund is approved, it will generally be processed to the original payment method, wherever possible. The time taken for the amount to reflect in your account may depend on your bank or payment provider.

Any applicable refund timeline will be communicated during the resolution process.

5. Cancellations

Order cancellation requests should be submitted as soon as possible. Cancellation may not be possible once an order has been dispatched.

If an order has already been shipped, the applicable return and refund conditions will apply, subject to applicable law.

6. Non-Returnable Situations

Except where required by applicable law, a return or refund may not be available for:

• Products that have been opened or used, unless defective or otherwise eligible.

• Damage caused by improper storage, handling or use contrary to product instructions.

• Requests that fall outside the applicable reporting or return period.

7. Missing Orders

If your order has not arrived within the communicated delivery period, please contact us with your order number so we can check its status with the delivery partner.

8. Contact Us

For return, replacement, cancellation or refund requests:

Email: connectecolyt@gmail.com
Phone/WhatsApp: +91 70650 40600